About this policy
Pebblearc Studio publishes Emberscale Expedition. This policy explains how the iOS game and player support handle information.
Game progress and settings
Game progress and preferences are stored locally on your device. Deleting the app can remove your local save. The game does not provide an in-game account or cloud-save service. Full save files are not uploaded to our analytics service.
Analytics and diagnostics
Starting with version 1.0 (build 6), the game uses Google Analytics for Firebase and Firebase Crashlytics to understand gameplay and fix technical problems. Earlier builds do not include these services.
These services process app installation identifiers, device and operating-system details, app version, language, approximate region, session activity, and gameplay events. Events include tutorial progress, level outcomes and duration, equipment and character progression, pets, virtual currency changes, and purchase outcomes. Approximate region may be derived from the network IP address; the game does not request GPS location.
Crash reports may include stack traces, technical error messages, and recent gameplay events. We do not attach your name, email address, or an in-game account identifier to analytics or crash reports. We use a configuration without IDFA collection, disable IDFV collection, and disable advertising personalization. App installation identifiers can still distinguish installations for usage and stability reports.
Google processes this information to provide analytics and diagnostics. For more information, see Firebase privacy and security information and Google's privacy policy.
Purchases and advertising
Where in-app purchases are available, Apple processes payments. We use verified transaction information to provide purchased access, and may measure product purchases and outcomes through Firebase. We do not receive your payment-card details. This version does not integrate an advertising network or use analytics for cross-app advertising tracking.
When you contact support
If you email us, we receive your email address, message, and attachments. We use this information to respond to your request and investigate the issue. Send only information needed to explain the problem, and do not include passwords or payment-card details.
Your choices
You can delete locally stored progress by deleting the app. This does not automatically delete information already processed by analytics services. Contact us for privacy questions or requests to delete support correspondence or other information we can identify, subject to applicable retention requirements. Because the game has no player account, your email address alone may not identify a particular analytics installation.
Contact
For support and privacy requests, email pebblearc.studio@gmail.com.